Warranty

From Consumer Protection Act (ZVPot-UPB2, Official Gazette of the Republic of Slovenia, No. 98/2004)
A product, which has been issued a warrant for its faultless working, is a product whose faultless working is ensured through its maintenance or replacement of parts, This also applies for products which are bought separately and used as a component part of another product. The minister, in charge of the economy, shall pass a regulation which shall define products from the first paragraph of this article, and more specifically regulate the warranty’s obligations for individual types of goods, particularly the shortest warranty period and the period of time after the warranty’s expiration date, in which the producer is still liable to ensure maintenance, replacement parts or attachment devices.
For goods, which have been issued a warrant for its faultless working, the manufacturer or the seller has to provide the buyer upon the conclusion of a contract with a warranty certificate, instructions for installation and use and a list of authorized service centers. At this time the provider is obliged to ensure an authorised service center, except if he performs this service by itself. Authorised service center has a valid authorization from the manufacturer for servicing the products or has a contract for supplying the original replacement parts. The warranty certificate has to be understandable to the user. If the product will be sold in Republic of Slovenia, the entire warranty certificate needs to be translated into Slovenian language. The manufacturer shall be obligated to provide, free of charge, for the repair and maintenance of a product during the warranty period or its extension, and after that period for a charge, by providing this service itself or through an authorised service agent. Upon expiration of the warranty period, the manufacturer shall continue to be obliged to provide the consumer with maintenance, replacement parts and attachment devices. The buyer may also enforce the rights from the warranty on the seller.
The warranty certificate should contain at least the following information:
1. company and head office of the manufacturer,
2. information for identification of goods,
3. declaration with which the manufacturer guarantees the quality or flawless operation during the warranty period, which starts when the goods were delivered to the consumer,
4. warranty duration,
5. company and head office of the seller and date of delivery of goods to the consumer,
6. the shortest warranty period which cannot be shorter than one year, except if the products are used, for which the seller can determine a shorter warranty period,
7. period after the warranty expiration, within which the manufacturer is obliged to ensure maintenance, replacement parts and attachment devices, which needs to be at least three time longer than the warranty period.

The manufacturer shall also be bound by these legal obligations even if a warranty was not compulsory but was publicly promised (discretionary warranty).
In accordance with the warranty, the manufacturer shall pay for the costs of the material, replacement parts, labour, transfer and transport of product, which may arise in the process of repairing the defect or replacing a defective product with a new one.
The manufacturer shall ensure that authorized services are supplied with all the necessary replacement parts, in order to repair the defects or faults, and to immediately accept a product within a total period of a maximum of 45 days from the date the issuer of the warranty or authorized service received the demand for the free repair of the defect or fault on the product. If the manufacturer fails to service the product within this period, it shall be obliged to replace that product for the consumer with a new identical and faultless product free of charge. While a product, which is still under valid warranty, is being repaired, the manufacturer or authorized service shall provide the consumer with a similar product to use during that time, free of charge. In the event the manufacturer or authorized service fails to ensure the consumer the above, the consumer shall have the right to a reimbursement for the damage suffered as a result of not being able to use the product, from the moment the repair or replacement was demanded until the execution of the repair.